If at all possible, report the problem using one of the following 2 ways...
1 - Go to techsupport.cityhigh.org from ANY device, login with your school email and fill out a help ticket.
or
2 - Email directly to laptophelp@cityhigh.org from ANY device and be as detailed as possible about the problem.
If at all possible, the person with the problem should do the above.
If a staff member needs to inform me about a student problem, send the email DIRECTLY to me, listing the student name and problem.
Using the above process will greatly ensure that responses and solutions happen as quickly as possible.
Thanks so much for your help!! Should you have questions about the process, please let me know.
